Privacy Policy And this amendment (“Policy”) explains that Hello Phuket Service Co., Ltd. (hereinafter referred to as the “Company”) collects, uses, processes and discloses your personal data. Through your use of the Company's applications and websites (referred to as the “Apps” or “Websites”, respectively), any products, features and services operated by the Company (collectively, the “Services”).
This Policy applies to customers, passengers, agents, merchants, suppliers, partners (such as driver-partners), contractors and service providers (collectively, “You”).
“Personal Data” means any information that can be used to identify you or that identifies you from that information. This includes without limitation your name, nationality, phone number. Bank and credit card details personal interest Electronic mail address (email address) your photo Government-issued identification number, biometric information, race, date of birth, marital status, religion, health information, vehicle and insurance information. Employment and Financial Information
We collect your personal information in the ways described below. We may combine this collected personal data with other personal data in our possession. If you or a group of people have multiple relationships with us (for example if you use our services in a variety of our business segments, or if you are both a driver-partner and a carrier-partner, including if you are a passenger of us or a user of our other business segment); We will link your personal data collected through various sources to facilitate your use of our services and for the purposes described below.
We collect personal information about you that you voluntarily provide to us. For example, you may provide us with your personal information. In the event that you do the following
• Fill in your profile page or application details (such as your name, contact information and identity information). as needed)
• Provide information to use in assessing your eligibility to provide services as a driver-partner. or the company's carrier partner (eg driver's license information Vehicle information and background check results (where permitted by law)
• Contact with our social media pages (such as social media accounts, profile pictures and other publicly available information).
• Verify your identity through media. (e.g. social media logins To send a photo yourself or your payment card information, which was confirmed by another person)
• Fill demographic in our survey (such as age, gender and other information you voluntarily provide, such as marital status, occupation and income. can)
• Agree to use the service in vehicles equipped with audio and/or video recording.
In some cases, you can provide us with your personal data for legal or contractual obligations. or when necessary for entering into a contract Failure to provide personal data in the above cases may be deemed to be a breach of law or contractual obligations or prevent us from entering into a contract with you, as the case may be.
Personal data may be collected through the normal operation of our apps, websites and services, for example:
• your location (to detect the receiving point And the irregular)
• feedback to evaluate and praise
• transaction information (such as payment methods. And distance traveled)
• Information on contacting or responding to your apps, websites or services (such as the use of features (feature) or viewing content)
• device information (such as device model. and serial number, IP address (IP address), file name and version, and advertising identification. or other information indicating the amendment Device or app (modification)
• Personal information that you provide through communication features in our app
• Personal information about you that may be collected through interactions between you and us, our agents. sound recording and/or video recording of you during the ride (such as pictures, audio or both. and other related information)
We may collect personal information about you, such as your name, contact information and identity. as needed from other sources, which we will verify to verify that the information has been submitted to us in accordance with applicable law; Other sources from which we may collect your information include:
• referral program
• our business partners such as vehicle supplier partners payment service provider car-calling partner and carrier partners
• Insurance and financial service providers
• Credit bureaus and other credit information companies
• Publicly available resources.
• Government sources
• When other users of ours identify you as an emergency contact
• From a marketing provider or partner.
If you are a driver partner We may collect the following information:
• telematics data (e.g. speed, acceleration, and braking data)
• information about communication devices (e.g. accelerometer data, GPS location, IMEI number of the mobile phone, mobile phone number). and the name of the application you have installed on your device)
• Vehicle registration information
• Your personal data that may be collected through your interactions with us, our agents, audio recordings. and/or video recording of you during the ride in the vehicle (eg pictures, audio or both. and other related information)
Some of the information we collect may be sensitive or sensitive. This includes personal information relating to race, national identification number information. religious belief Your historical data (such as financial information and criminal records To the extent permitted by law), health, disability, marital status or biometric information, as the case may be, we collect these information with your consent and/or when necessary to comply with applicable law.
The company may install the app. or any other device for recording audio, image and/or video inside the vehicle for the safety of driver-partners. Carrier partners and passengers. Your personal data may be collected from audio recordings, images and/or videos inside this vehicle. When an audio, image and/or video is recorded, it will be collected, processed, used and disclosed in a manner required by applicable law.
In addition, some of the Company's partners may use the in-vehicle camera for personal purposes (eg for safety and security). However, the Company is not involved in sponsoring and/or Partners are prohibited from using a personal in-vehicle camera that collects, uses or discloses any of your personal information obtained from the recording by the in-vehicle camera. It is the sole responsibility of that partner. and you should ask that partner If you have questions about the use of a personal camera in their vehicle.
The Company may work with certain partner partners. To install telematics devices in vehicles that are intended for the following purposes:
• To ensure that vehicles are properly maintained and serviced on schedule
• To help maintain safety. The stability and integrity of our products and services
• To improve and develop our products and services
• To internal tracking for vehicles. Various analysis and management
If you are a driver partner These devices collect telematics data. (such as speed acceleration and braking or braking information) and your location information. If you are a passenger in one of our vehicles equipped with these devices your location information (such as the location of the car) will also be collected. The information collected by these devices belongs to our partner partners who enter into appropriate contracts with the Company to protect it. While these partners disclose information Such telematics with us (To enable us to fulfill the objectives stated above), we do not disclose any personally identifiable information about our driver-partners or passengers with respect to driver-partners.
As a parent or legal guardian Please do not allow minors under your care to provide personal information to the Company. In the event that the personal data of a minor is disclosed to the Company, you consent to the processing of the minor's personal data. and hereby accept and agree to be bound by this policy and be responsible for the actions of minors.
In some cases, you may provide us with personal data relating to other individuals (such as your spouse, family member or friend). For example, you may identify them as an emergency contact. If you provide us with personal information of another person You represent and warrant that you have consented to the collection, use and disclosure of such personal data to the Company in accordance with this policy.
The Company may use, collect and process your personal data for the following purposes: ("objective")
Your personal information may be used. to serve Personalize, maintain and develop our apps, websites and services. including the use of your personal information for
• Provide services to you through our various business units
• Contact you to provide services
• Create, manage and keep your account current.
• Verify information
• Verify your identity
• Verify your age (if necessary)
• Review your trip. and process payments
• Offer, receive, provide, facilitate or undertake insurance and financial services.
• Track the progress of your journey and check for unusual routes.
• Enable a feature that makes the app Your favorites are unique to you. For example, create a list of your favorite places. and past travel destinations
• Help make your experience smoother, such as automatically filling in your registration information (such as your name or phone number) from one service to another, or when you participate in one of our surveys.
• Internal management necessary to provide our services, such as troubleshooting software bugs and operational issues. data analysis testing and research Tracking and analyzing usage guidelines and activities
• Protecting the safety and efficiency of the service. and the facilities or equipment used to provide the Service
• Process and manage your Rewards and Points
• Enable communication between our users
• Process, manage and confirm your request to register for Receive promotions, rewards and company services
• Enable our partners to manage and assign vehicle resources; and
• Enables your receipt of services as a personal data processor to obtain a complete service. When you have given your consent to a data controller (such as the organization from which you purchase goods or services and to whom the company provides services on its behalf) for providing such services.
We use personal information to resolve customer support issues. We may do the following:
• Investigate and manage concerns
• Track and develop customer support responses.
• Respond to questions, comments and feedback
• Tell you about steps to take to resolve customer support issues.
We may use your personal information for testing, research, analysis and product development. so that we can understand and analyze the needs and your satisfaction To protect your personal information in order to develop and improve the security and stability of our services. To develop new features, products and services
We may use the personal information we collect to investigate and settle claims or disputes. or as permitted or required by applicable law.
We may use your personal information when we need to. consulted were advised, expected, or asked to do so. by legal advisor or by legal authorities, governments or other government agencies both in the country and abroad.
For example, we may use your personal information. To do the following
• Comply with court orders. or any other legal, government or government agency.
• Terms and conditions apply or our other agreements
• Protect our rights or property in the event of a claim or dispute.
We may use your personal information in mergers, acquisitions, joint ventures. Sale of company assets, mergers, restructuring of companies, finance, business asset transactions. or the purchase of our business, in whole or in part, by another company.
We may use your personal information to market the Company and its products, services, events or promotions. We may do the following:
• Send reminders, newsletters, updates, mailers, promotional materials. special benefits Special Occasion Wishes
• To inform, invite and arrange for you to attend events or activities we organize.
We may provide marketing and promotional communications through postal, telephone, short-message (SMS) services, online messaging services, push notifications, and electronic mail (email).
If you wish to opt-out of the processing of your personal data for marketing and promotional purposes Please click on the link “Quit using the service (unsubscribe)” displayed in the electronic mail (email) or related messages. Alternatively, you may opt-out of the Service by changing your preferences through our app settings menu.
We are obliged to provide personal data to a number of parties for the purposes stated in Section 2. (Use of Personal Data), including the following other parties:
for example,
• If you are a passenger We may provide your pickup location and destination to driver-partners in order to serve your request.
• If you are a driver-partner, We may provide your personal information. This includes your name and photo, make, model, registration number. the location of your vehicle With passengers
• If you use our in-app communication services (Chat), we may disclose your mobile phone number and name registered with the company to other parties who communicate with you.
For example, we may provide the location of the vehicle and the driver's and/or passenger's name to third parties. When the passenger uses the feature, press the "Help" button.
For example, if you request a service through a company partner. or use the promotional services provided by the Company's partners The Company may provide your personal information to its partners. Our partners include partners who are part of our apps. or our app is part of our fleet partner or business partners with whom the Company cooperates in organizing sales promotions, competitions or other specialized services
We may provide your personal information to our vendors, consultants, marketing partners, research firms and other service providers or business partners, including:
• Phuket Provincial Police Headquarters
• Patrol and Special Operations Squadron (191)
• Phuket Provincial Land Transport Office
• Phuket Province
• Other relevant government agencies
• Payment processing and facilitation service providers.
• Debt accelerators
• Credit bureaus and other credit information companies
• Background check providers and anti-money laundering services
• Cloud Storage Providers
• Marketing Partners and marketing platform service providers (Marketing Platform)
• Data Analytics Providers
• Research Partners including survey partners or research projects with the company or on behalf of the Company
• Vehicle Procurement Partners
• Insurance and Financial Partners
• Third Party Intermediaries which involves managing investment funds such as securities companies or brokers. Asset Managers and Custodians
• Verification Service Providers
• Vehicle Service Partners, Vendors or Third-Party Vehicle Suppliers.
We may provide your personal information to our legal counsel. law enforcement officer government agency and other third parties in order to carry out the intended purpose (as stated above) or in the following cases
1. When it is necessary to respond to an emergency that threatens the life, health or safety of a person
2. When it is necessary for the public interest (eg, in a public health emergency, for contact tracking and to protect our community)
We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this policy, unless we are required by law or allow us to retain it for a longer period. When your personal data is no longer needed for our services or purposes, or we have no legal or business purpose for keeping your personal data. We will delete, destroy, anonymize the personally identifiable information, or prevent access to or use of your personal information for any purpose other than compliance with this policy. or for security, security, and fraud detection and prevention. as required by applicable law
The Company and third parties who are its partners may use cookies, web beacons, tags, scripts, local shared objects such as HTTP. El5 (HTML5) and Flash (sometimes referred to as “flash cookies”) advertising identifiers (including mobile advertising identifiers such as IDF. Apple's IDFA or Google's Advertising ID and similar technologies (hereinafter referred to as “cookies”) in the use of websites or apps where cookies may contain a special identifier. and live on the computer your mobile phone in electronic mail (email) sent to you by the Company Group. and on the web pages of our group companies, etc. and cookies may transmit personal information and your use of the service, such as the type of browser you use. Search keyword selection IP address Information about the advertisements that were shown to you or that you clicked on. and the date and time of use. Cookies may remain and are only stored during certain periods of time.
The Company may allow third parties to use cookies on the Websites and Apps to collect personal information for the same purposes the Company collects for the Company itself. Third parties may be able to associate personal data they collect themselves with your other personal data that third parties obtain from other sources. We cannot access or control cookies used by third parties where it is not necessary.
We may also disclose personal information that you hold in a non-personally identifiable form to third parties, such as location information. Advertising Identifiers or cryptographic hashing of common account identifiers, such as email addresses, to facilitate the delivery of targeted advertising.
If you do not wish personal data to be stored through cookies on the website You may disable cookies by adjusting your internet browser settings to disable, block or disable cookies by deleting your browsing history and deleting the cache from your internet browsing. your internet browse
We will take legal, organizational and technical measures to ensure that your personal information is protected. This includes measures to prevent the unauthorized loss or use or access of personal data. We limit our employees' access to personal data on a need-to-know basis, any process relating to that personal data. This can be done with permission and must maintain the confidentiality of your personal information.
However, the transmission of information over the Internet is not entirely a secure channel. Although we will do our best to protect your personal information. However, we cannot guarantee the security of your information transmitted through any online channels, so the transmission remains at your risk.
under applicable law You have the following rights:
• Access your personal information. This includes obtaining a copy of your personal data
• Requesting correction and/or deletion of your personal data (in some cases)
• Requesting to suspend the processing of your personal data. or object to the processing of personal data in some cases;
• revoke consent to the processing of your personal data; (when we process your personal data with your consent)
• Obtain or request that your personal data be transferred to another organization in a readable or generally usable format with automated tools or devices. which is the personal information you provide to us And we use your personal information on the grounds of consent or for the performance of a contract. and make complaints to the personal data supervisory authority In the event that your privacy rights have been violated or in the event that you are damaged by unlawful processing of your personal data.
When you have a choice whether or not to provide personal information to us You can choose not to provide that information to us. If we have asked for your consent to process personal data and you have chosen to later withdraw your consent. We will respect your decision in accordance with our legal obligations.
However, choosing not to provide your personal information to us. or withdrawing your consent to our use of personal data may prevent us from providing services necessary for the purposes of processing personal data as set out in Article 2 (Use of Personal Data) or may cause you to not can use the service when you withdraw your consent We will still be able to process your personal data to the extent required or permitted by applicable law.
If you wish to request to exercise your rights You may contact us through the contact details set out in Section 9 (Contact Us Methods) below.
We will review and confirm your request first. We may ask you to provide information or supporting documentation to confirm that you have the authority to request an exercise.
Once it has been confirmed that you have the authority to request the exercise of rights We will comply with the request within the period required by applicable law.
The company has the right to change update or amend the terms of this Policy at any time. by posting the updated policy on the website By continuing to use the Apps, Websites or Services, purchase products from the Company, or contact or engage with the Company after the change Updating Information or amendments to this policy You are deemed to have accepted the changes. updating or such amendments
If you have any questions about this policy or wish to exercise your rights as set forth in this policy. Please contact the Personal Data Protection Officer at: Name: Hello Phuket Service Co., Ltd. Address: 32/11 THETSABANRANGSARIT-NUA ROAD, LADYAO, JATUJAK, BANGKOK 10900 e-Mail Address: [email protected]